1. Correspondence & Contact Information

All correspondence regarding tour and charter bookings should be addressed to:
Star Trolley LLC
2215 6th Ave S, St. Petersburg, FL 33712

2. Payments & Booking Confirmation

• Full payment is required at the time of booking to confirm the reservation.
• Private charters (including wedding rentals) are charged on an hourly basis and must be prepaid per trip based on the agreed rate.
• Additional fees may apply for extended rental time, damage, cleaning, or extra mileage outside standard service areas.

3. Accepted Modes of Payment

• We accept debit and credit cards only.
• Cash, checks, and other payment methods are not accepted.

4. Cancellation Policy & Refunds

• All cancellation requests must be submitted in writing.
• Cancellation charges apply from the date we receive written notice.
• No refunds or credits will be issued for no-shows or last-minute cancellations.
• Private charters and wedding rentals:
  • A non-refundable deposit of 50% is required to book a private trip.
  • Cancellations made within 30 days of the scheduled trip: Non-refundable.

5. Cancellation Notice & Processing

• Cancellations are processed on all working days, except Sundays.
• Any cancellation request sent on Sunday will be considered received on the next business day (Monday).

6. Changes & Rescheduling

• Tour and charter dates may be changed based on availability with a minimum of 48 hours’ notice.
• A rescheduling fee may apply, depending on the nature of the change.

7. Liability & Limitations

Star Trolley LLC is not responsible for delays, alterations, or expenses due to circumstances beyond our control, including:

• Natural disasters, severe weather, roadblocks, or traffic delays.
• Accidents, mechanical failures, or breakdowns of transportation.
• Unforeseen incidents affecting travel, including flight delays, missed connections, or third-party service disruptions.
• Illness, pandemics, medical emergencies, strikes, protests, or civil disturbances.
• Legal restrictions, government actions, or road closures.

Private Charters:

• Star Trolley LLC is not liable for delays caused by guests, including late arrivals, excessive stops, or failure to comply with scheduled departure times.
• Overtime fees will be charged if service exceeds the originally booked time.

8. Health & Safety

• Guests must be in good health and physically able to participate.
• Star Trolley LLC reserves the right to refuse service to any individual who appears unfit, under the influence of drugs or alcohol, or poses a safety risk to themselves or others.

9. Conduct & Guest Behavior

• Guests must behave respectfully toward staff, fellow passengers, and local businesses.
• Disruptive, inappropriate, or illegal behavior may result in removal from the tour/charter without a refund.
• The client booking the charter is responsible for guest behavior and may be charged for any damages, excessive cleaning, or misconduct-related issues.

10. Special Conditions & Force Majeure

If an event beyond our control (natural disasters, extreme weather, government actions, or unforeseen circumstances) forces a cancellation, we will:

• Offer rescheduling, if possible.
• Issue credits or refunds at our discretion, based on the situation.

11. Alcohol & BYOB Policy (If Applicable)

• Tours: Alcohol policies vary based on the tour type and local regulations.
• Private Charters: Some charters allow Bring Your Own Beverage (BYOB) under these conditions:
  • Guests must be of legal drinking age (21+) and drink responsibly.
  • The charter must comply with local alcohol laws and regulations.
  • Glass containers are not allowed—only plastic or aluminum containers are permitted.
  • Excessive intoxication, disorderly conduct, or spills may result in additional cleaning fees or removal from the vehicle.

12. Baggage & Personal Belongings

• Guests are responsible for their own belongings during the trip.
• Star Trolley LLC assumes no responsibility for lost, stolen, or damaged personal items.

13. Vehicle Damage & Cleaning Fees (Private Charters)

• The client booking the charter is responsible for damages caused by guests.
• Additional cleaning fees may be charged for spills, excessive mess, or any incidents requiring extra maintenance.
• A security deposit may be required for larger bookings, at Star Trolley LLC’s discretion.

14. Photography & Media Use

• Star Trolley LLC may capture photos/videos for promotional purposes.
• By participating, guests grant permission for their likeness to be used, unless they explicitly opt out in writing.

15. Agreement to Terms

By booking and participating in a tour or private charter with Star Trolley LLC, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.